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Shipments and returns


Delivery time and Shipping cost


United States:

Transport via DHL, delivery within 6 to 8 days. Small items are sent by Post and may take longer.

0-500 g: $11,50 (~7,50 EUR - no tracking)
500 g - 1 kg: $16,50 (~11,00 EUR - no tracking)
1-2 kg: $45 (~30,00 EUR)
2-3 kg: $50 (~33,33 EUR)FREE SHIPPING for orders over $250
3-4 kg: $55 (~36,67 EUR)
4-5 kg: $60 (~40,00 EUR)
5-6 kg: $65 (~43,33 EUR)

And there above, $5 per additional kilo.

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Canada:

Transport via DHL, delivery within 6 to 14 days. Small items are sent by Post and may take longer.

0-500 g: $11,50 (~7,50 EUR - no tracking)
500 g - 1 kg: $16,50 (~11,00 EUR - no tracking)
1-2 kg: $45 (~30,00 EUR)
2-3 kg: $50 (~33,33 EUR)FREE SHIPPING for orders over $250
3-4 kg: $55 (~36,67 EUR)
4-5 kg: $60 (~40,00 EUR)
5-6 kg: $65 (~43,33 EUR)

And there above, $5 per additional kilo.

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Europe (Austria, Denmark, Belgium, Luxembourg, Netherland):

Transportation via FedEx, delivery within 2 to 3 days.

0-1 kg: 6,50 EUR
1-2 kg: 7,50 EUR
2-3 kg: 8,50 EURFREE SHIPPING for orders over 190 EUR
3-4 kg: 9,50 EUR

And there above, 1 euro per each additional kilo.

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Europe (Great Britain, Italy, Sweden, Finland, Spain, Switzerland, Portugal, Poland, ...):

Transportation via FedEx, delivery within 3 to 5 days.

0-500 g: 7,50 EUR (no tracking)
500 g - 1 kg: 11,00 EUR
1-2 kg: 11,50 EUR
2-3 kg: 12,00 EURFREE SHIPPING for orders over 190 EUR
3-4 kg: 12,50 EUR

And there above, 0,50 euro per each additional kilo.

NB: In view of laws applicable in Norway, we only ship to that country bottles containing a degree of alcohol inferior or equal to 60°. We thank you for your understanding.

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Australia, China, India, Korea, New Zealand, Japan, Mexico, Singapore, Malaysia, Philippines, Thailand, Turkey:

Transportation via DHL, delivery within 6 to 8 days.

0-500 g: $11,50 (~7,50 EUR - no tracking)
500 g - 1 kg: $16,50 (~11,00 EUR - no tracking)
1-2 kg: $55 (~36,67 EUR)
2-3 kg : $60 (~40,00 EUR)FREE SHIPPING for orders over $250
3-4 kg: $65 (~43,33 EUR)
4-5 kg: $70 (~46,67 EUR)
5-6 kg: $75 (~50,00 EUR)

And there above, $5 per additional kilo.

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Argentina, Brazil, Colombia, Chile, Egypt, South Africa:

Transportation via DHL, delivery within 8 to 10 days.

0-500 g: $11,50 (~7,50 EUR - no tracking)
500 g - 1 kg: $16,50 (~11,00 EUR - no tracking)
1-2 kg: $60 (~40,00 EUR)
2-3 kg: $65 (~43,33 EUR)
3-4 kg: $70 (~46,67 EUR)
4-5 kg: $75 (~50,00 EUR)
5-6 kg: $80 (~53,33 EUR)

And there above, $5 per additional kilo.

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France:

Transportation via FedEx, delivery within 2 to 3 days.

0-500 g: 7,50 EUR (no tracking)
500 g - 1 kg: 10,00 EUR
1-2 kg: 10,50 EUR
2-3 kg: 11,00 EURFREE SHIPPING for orders over 190 EUR
3-4 kg: 11,50 EUR

And there above, 0,50 euro per each additional kilo.

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Germany:

Transportation via DHL, delivery within 1 to 2 days.

0-1 kg: 6,50 EUR
1-2 kg: 7,50 EUR
2-3 kg: 8,50 EURFREE SHIPPING for orders over 190 EUR
3-4 kg: 9,50 EUR

And there above, 1 euro per each additional kilo.

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Corsica, La Réunion, New Caledonia and French Polynesia:

Transportation via DHL, delivery within 7 to 19 days.

0-500 g: 7,50 EUR (no tracking)
500 g - 1 kg: 11,00 EUR (no tracking)
1-2 kg: 41,00 EUR
2-3 kg: 49,00 EUR
3-4 kg: 57,00 EUR
4-5 kg: 65,00 EUR
5-6 kg: 73,00 EUR
6-7 kg: 81,00 EUR
7-8 kg: 89,00 EUR
8-9 kg: 97,00 EUR
9-10 kg: 105,00 EUR

And there above, 8,00 EUR per additional kilo.

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Rest of the World:

We regret that it is impossible for us to ship to other country.

We have already experienced delays and lost packages, and we cannot therefore guarantee delivery to other countries. This is why we prefer not to propose this service, in order not to disappoint you.
For more information, please contact us.

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Shipment satisfaction guaranteed


Your satisfaction is our main priority, which is why we guarantee the delivery of your parcel.

If for any reason, you didn't receive your order although you have provided all correct details, it would be either:

• completely refunded*
• reshipped at our cost*.


*Unless you were not present at the time the couriers attempted to deliver your order, and if you neither arranged for it to be redelivered within the given amount of days the parcel is stored at your local post office.

Packing


In order to guarantee a satisfactory purchase, your parcels are packed with great care. Bottles are individually packed, bubble wrapped, and solidly secured in their carton.

Thanks to this packaging, damages rarely occur.

Should something happen anyway, Absinthes.com guarantees complete reimbursement in case of any breakage during transport.

If this should happen to your parcel, please don't hesitate to contact us.

Return deliveries


If you wish us to return your order or parts of it, and you have neither opened, nor used the products ordered, you may return the package at your own cost. Please complete the following steps beforehand:

1 - Send us an e-mail quoting your order number and explaining the reason for the return within 7 days upon receipt of your delivery. State whether you wish:

•The order to be reshipped, if you did not receive what your ordered, or if items were damaged.

Or

• To be reimbursed by bank transfer. In this case, you should include your bank details in your email (Name of the account holder, IBAN, BIC. S.W.I.F.T.-Address).

You can send us this e-mail via the contact form. You will find your order number on the page your account.

2 – We will then contact you to arrange the return and refund at your convenience.

NB: If you did not receive what you ordered, or if items were damaged, we shall pay the return shipping costs.

Tracing my order


You can track the progress of your order by logging into your account. You'll be able to find out whether or not your order has been shipped.

Once your order was shipped, you'll receive an automated e-mail letting you know we dispatched your parcel. By logging on to your account, you will then be able to find out the estimated date of delivery.

Despite all our efforts, unforeseen delays may occur. Especially delays caused by couriers are unfortunately out of our hands.

If your order still has not reached you one week after the estimated date of delivery, contact us.

Cancelling an order


To cancel an order placed by mistake, simply contact us by e-mail, indicating your order number.

If the order hasn't been shipped yet, you'll be able to get a refund, including shipping costs.
 
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